Returns & refunds

Last updated 23 August 2026

Unopened bars

Return within 30 days of delivery for a full refund of the purchase price. Email hello@jivansage.com with your order number. Return postage is yours unless the return is our error.

Opened bars

We cannot resell an opened bar, so we do not take them back. If a bar has a genuine fault — cracked on arrival, crumbling, smells wrong — tell us and we will replace or refund it. We are not going to argue over one bar of soap.

Damaged, wrong or missing

Email within fourteen days of delivery with a photo. Replacement at our cost or a full refund, your choice. No return needed.

Refunds

Back to the original payment method through Stripe, usually five to ten business days once approved.

Skin reactions

Patch test before first full use. If your skin reacts, stop and email us — we will refund you whether or not the bar is opened, and outside the 30-day window. Nothing we sell is a medical product or intended to diagnose, treat, cure or prevent any condition.